Returns & Exchanges

Our returns and exchange policy applies exclusively to items sold directly to you by IKKIVI's verified designers, with no exceptions for third-party sales. Any changes to our policy will be updated on this page. All terms and conditions outlined here apply to all purchases made through our website unless otherwise specified on the product page. Please review the specific details provided on each product page for any exceptions or additional information regarding returns and exchanges. In summary, we offer a full refund for items paid for with a debit or credit card, provided we receive the returned merchandise within 14 days of the delivery date. Items must be in their original condition—unused, unwashed, and in their original packaging—to be eligible for a return. Now, let's dive into the details:

Before considering a return or exchange, please note that slight color variations may occur, as all of our products are handcrafted. These minor imperfections are what make each piece unique and special.

1. To initiate a return or exchange, please email us at orders@ikkivi.com with your order number. Return and exchange requests need to be raised within 24-48 hours from the time of delivery. For sensitive cases, our team at IKKIVI will contact you directly.

2. Please ship your return/exchange to the address provided to you via email, as this may vary depending on the product. Shipping costs for returns or exchanges are your responsibility. If the issue is our fault (e.g., fabric damage, color issues, packaging damage, stitching flaws), we will arrange for a pickup. In all other cases, we can only process returns or exchanges once we have received the product. Please note that slight color variations may occur due to the handmade nature of our products.

3. Custom-sized products cannot be returned or exchanged.

4. Exchanges are at the discretion of our friendly and diligent IKKIVI team. Requests for size changes will be considered for exchange first, and refunds will only be issued if an alternative size is unavailable.

5. Refunds are processed one week after we receive the returned goods.

6. If your order arrives damaged, please email us at hello@ikkivi.com within 24 hours of receiving the package, including a photograph of the product, invoice details, and barcode.

7. Returned items must retain their original tags. Items that are damaged or missing tags will be returned to you. If your return does not meet our standards, the cost of shipping it back to you will be your responsibility.

8. You may cancel your order within 24 hours of placing it. To request a cancellation, please email us at orders@ikkivi.com.

9. Discount codes must be applied at the time of purchase and cannot be applied after the order has been placed.

10. Each piece is meticulously handcrafted and made to order. Please allow 2-4 weeks for delivery from the time your order is placed. For exact delivery times, please refer to the product details.